Big thanks to Dan@ service. I am on a road trip from Washington state, came in to get my bike washed. Dan noted that my rear breaks were worn bad he got my bike right in for a rear brake job. Dan saved me from problems on my return trip.
Thanks Dan
Ray
WA
Angel was awesome Very informative and patient.
I can go home and do my own oil changes! He explained everything very well.
Because of employees like him that's why I make the drive to Biggs
Lyn
San Diego
Garage Party on 3/20
Thank you to the entire staff of Biggs for hosting this educational and fun event. Paul was so helpful, informative and supportive in teaching us the correct way to pick up a fallen bike (again and again). For the ladies that missed this, Melissa coordinated various stations with “Biggs Representatives” for demo rides, picking up a fallen bike, learning about the different bike models and maintenance, photo op, massage, 20% merchandise discount, great music and food! Quality HD prizes were given out and we left with a gift bag filled with goodies. My friends and I had a great time and we appreciated the extra effort from Biggs.
Sincerely,
Carol D.
Dear Mr. Henderson,
Yesterday I was able to pick up my 2005 Dyna Superglide Custom motorcycle from being serviced by your department. I had the opportunity to speak with Tom when I was setting up my appointment, and also dealt with Dan when I arrived and we were writing up the service order for my motorcycle. The employees behind the counter made me feel welcomed as soon as walked in the door. They were nothing short of Professional as they dealt with me and took the time to advise me as to the best choices and services to perform on my motorcycle. I was never pressured or rushed and they treated me as if I had been coming there for years. I was extremely pleased with the experience. I was even able to meet and talk to Don, the technician that was going to be assigned to my motorcycle. Don was very friendly and assured me that he would give my motorcycle the necessary care and service it required. I was a little reticent at first about putting on the high flow air filter, but your staff explained to me the benefits of the upgrade. Their knowledge of my motorcycle and your products was so impressive that I went ahead and told them to go ahead and add that to my 10,000 mile service. When I arrived to pick up my motorcycle, I was again greeted with smiles like I was an old friend. My original air flow parts were waiting for me as promised, and the amount that I was told was the same amount I was told on the telephone with no surprises. I was told that the technician (Don) had already left for the day which I thought was unfortunate as I wished to talk with him to ask how things went and what had to be adjusted. But when I went out to my motorcycle, he must have seen me walking over to it and instead of leaving to go home; he came over to me to talk about my motorcycle. We talked for a good while, the whole time the man was on his own time and could have gone home, but instead stayed and talked with me about all that was done for my motorcycle! He did not leave until all of my questions were answered. I was really quite impressed with the dedication and good customer service attitude that was displayed by your Staff. All three of these individuals are valuable assets to your organization. Please convey to them for me my thanks for making this experience an extremely pleasant one indeed. The service and adjustments made to my motorcycle are beyond words. My motorcycle was far more responsive and it was blatantly obvious that Don has superior motorcycle knowledge, and I would consider him a Master motorcycle technician. Everything he told me he would do and how my motorcycle would respond was spot on and right on the money. You are very lucky to have these individuals with the wherewithal to handle customers as they do. Not only will I only bring my motorcycle to your service center for scheduled maintenance, but I would not hesitate to recommend you and these individuals to others. Please tell your staff to keep up the good work.
Sincerely, Thomas F
Hi,
I enjoyed reading the customer comments on your web site and wanted to share that purchasing my second motorcycle but first Harley from Biggs was a fun and positive experience. What sold me was the test ride, a rental day, the personal service and the people of Biggs. In the past I didn't think that a Sportster was a comfortable ride, but the test ride changed my mind. I LOVE my bike. Biggs is my dealer of choice and I look forward to spending many years there and spreading the word.
A special thanks to Richard and Spud for making the difference.
Sincerely,
Carol D.
I just wanted to take a moment to say �Thank you� for your help in getting me into my first Harley Davidson. As you were already aware my experiences with trying to purchase a new bike was anything but pleasurable. I was simply stunned, that even in poor economic times, that most of the Harley Dealerships I dealt with took the attitude that I should be thankful that they existed for me.
To be honest, I almost gave up on getting a Harley and was going to get another Sport Bike until I was introduced to your dealership.
John and Chris make an excellent team and I really appreciated that there was no competitive driveamongst the salesmen. Your showroom was most impressive and your staff was extremely courteous.
I was extremely comfortable knowing that I was purchasing a Harley from someone that had extensive knowledge and simply stated a passion for motorcycles. It is difficult to relate to someone that can only recite a booklet.
To be treated like a return customer that has purchased 10 bikes even though I was only purchasing an $8000.00 bike will not go unappreciated. I will make the 60 mile drive anytime to help support your dealership. Parts, Service, Merchandise it does not matter, Biggs Harley Davidson will have my loyalty for life.
Take care and I hope to see you guys on the road someday soon.
Sincerely,
Lewis E
"Biggs Harley Davidson, On a recent trip to California I had a front seal go out on my Road Glide. We stopped in at your store and one of your techs came out to look at the bike. They took it right into the shop, it was out in a couple of hours and we were back on the road. It kept our weekend from coming to a sudden end. Thanks to Dan and the rest of your service department for a quick and courteous response to our problem!"
Len C Yuma, AZ
"To Whom It May Concern:
I returned to Biggs Harley Davidson to buy my second Harley Davidson motorcycle, largely due to the great customer service an employee attitudes I experienced buying my first Harley a little over three years ago.
I must admit, the free demonstration ride sold me on the Ultra Classic. I would not have bought if it were not for that promotion. However, the real story began after I decided to purchase the bike.
Through the purchase and delivery process there were several issues that arose concerning the final price, fit and finish and the installation of after-market pipes. The specifics are not important. What is important is that every person that dealt with me did so with integrity, professionalism and respect.
The treatment I received from the employees at Biggs validated why I came back to Biggs to buy my second Harley Davidson Motorcycle.
Thanks to Richard and a special thanks to: John in sales, Sara in Parts and Ken in Service."
William B.
"I would like to express my appreciation to Tom in Service. He called me numerous times to update me on the status of a front tire that was on backorder. He called me when it came in and got me into Service immediately to get it changed." GREAT JOB! Sam B.
"I want to commend the service department for their fast & courteous service. I broke down while on my way to a five day trip to Central Ca., the voltage regulator and starter shorted out. The service department, I feel went out of their way to hunt down parts to get me back on the road the same day." Robert R.
"Great shop- best ever of any shop I've visited." Kenneth C.
"Maria was so helpful with directions on the phone. I am from out of state and thanks to her, found this place with no problem. Britt offered help, then helped find the right sizes and even went into the back to check for what I needed! Both ladies were great!!" Eva D.
"Christina, Amanda, & Brittany were totally killer on helping me pick out shirts, decals, etc., for my brother. It's his birthday. Our last name is Biggs so it was cool to come here to Biggs H-D. They knew all the merchandise & helped me in making selections, & were friendly and cool! Plus they know the baddest bike is the Night Rod! Very impressive." Bryan Biggs
"I wanted to be sure to take a moment to let you know how much I appreciate Sarah's help today in locating a crankshaft for my Harley. Your dealership was the 10th one I had called this morning and none of the other dealer parts people did anything beyond the bare minimum to help me locate this part. Sarah did the extra effort to not only look at all the dealers in Ca. to see if anyone had one, but to look at the dealers throughout the states!!!! She found my part for me in Oklahoma that everyone else said they could not help me locate and that did not exist. I even had called Carol at HD customer service in Milwaukee and she could not locate one nor tell me when the factory could ship one out. I will remember Sarah and your dealership at the next H.O.G meeting because she was so helpful... I really appreciated her help. My 2004 Harley Sportster 1200c has been in a shop for a month and a half waiting for this part!!! Please thank her for me." Susan P.- GMI Service Tech.
"Great sales experience. Thanks Red & Marc & Taylor and staff." Robert T.
"I want to echo the comments others have posted on the Biggs website. Biggs has become like a second home to my wife and I and we really enjoy it every time we come in. Christina, Brittany, (former employee Amanda) and now Amy are always friendly and helpful when we�re looking for motor clothes, accessories and gifts. When my bagger was in the shop for some extended service plan work, Ryan in Rentals hooked me up with two incredible bikes that I�d never ridden before. Kirby and Dan in Service are always helpful and knowledgeable and Sarah was a great help when my wife was outfitting her 883 with some bags and other gear. I know I�m probably forgetting some people and I apologize for that. I�ve been to many other dealerships through the years, but the people at Biggs are top notch. Thanks to each of them!"
Lee & Laurie S.
Just a quick note to let you know how pleased I was with the service I received from Tom Yitsi while my Road King was in your shop for a �motor transplant�. Tom continuously kept me informed and updated as to the status of the work being performed on my bike and was immensely helpful in ensuring that the warranty details were handled professionally and thoroughly. Ultimately, I saved about $4000 through the extended warranty program and Tom was right there every step of the way. Please pass along my thanks to the dealership�s owner and general manager. Thanks again to Tom & the Biggs team!
Regards, Marv Walker.
Brittany and the rest of the crew always take very good care of my wife & myself. Brittany has always gone the extra mile to find anything we want, even if it requires calling all over to find it. Always sweet, polite, & helpful. Great group!
Thanks, Jim Homan
As we were vacationing from Michigan our Harley broke down. We are grateful for your H.O.G member Dave, who escorted us to your dealership. Introduced us to the service manager and mechanics personally. Made sure we were well accommodated. The service department helped with hotel reservations and transportation to and from hotel. I would hope all Harley dealerships meet your high standards and superior service!
